Performance excellence is accomplished through our commitment to principles of total quality management, and skilled employees are selected to continue to advance through quality training and development, where:

  • Marketing people are trusted to search the market for new needs and sense its reaction to newly introduced products;
  • Sales people are trained to fully understand their products as well as the needs of the customers in order to offer the best match while building the strongest bonds of trust between their customers and the company;
  • Technicians are trained to install operate and maintain systems in the shortest possible time periods with a superior quality of workmanship and elaborate finish;
  • Production people are trained to understand the customers’ requests, to get a confirmed approval from the customer to proofs submitted, to proceed with the production with the least possible waste and in the shortest delays;
  • Administrative people are trained to cordially welcome customers’ calls to channel their requests to the concerned parties in the shortest possible delays;
  • Accounting and sales people combined are to make sure the terms and conditions of the contracts are clear and followed closely (especially as far as settlements are concerned);
  • Purchasing people to negotiate prices and avoid unnecessary expenses for clearance, freight for purchased material as well as maintain the smallest possible stock with the flexibility to provide customers with their products in the shortest possible delays;
  • Stock keeper along with technical managers to check operating conditions of newly purchased equipment before storing them for sales;
  • Customer Care people to regularly get feedback from the market regarding the above and bring up to the related people all complaints so as to be handled urgently, as well as keep written record of agreements and promises to avoid conflicts and misunderstandings;
  • Management people are careful to provide the employees with a comfortable working environment, appreciations to jobs well done, and guidance through shaky grounds;
  • All employees are to care for the belongings of the company and not abuse of the facilities put to their discretion.